GoTouris • Morocco Mobility
Terms of Service
Last updated: 17 September 2026
1. About GoTouris
GoTouris Mobility is operated by Anas Mounir in Essaouira 44000, Morocco. We arrange private airport transfers, city-to-city journeys, chauffeur services and day excursions. Contact us at contact@gotouris.com or +212 628 864 386 on WhatsApp.
2. Quotes and booking confirmation
Submitting the website form opens WhatsApp with a prepared request. You must send the message to contact us. A request or an automated message does not confirm a reservation. Your booking is confirmed when GoTouris confirms availability, journey details and the agreed price in writing, and you accept those details. Please check the confirmation and tell us promptly about any errors.
3. Prices and payment
Quotes apply to the route, date, time, passenger count, luggage and services described in your confirmation. We will state the price and currency and identify any agreed extras before you accept. Changes to the itinerary or additional stops may require a revised quote, which must be agreed before the extra service is provided. Requesting a quote through the website is free. No upfront payment is required under the service currently advertised on this website. The payment method and when payment is due will be stated in your written confirmation. The website does not take card payments.
4. Pickup information and flight delays
Provide accurate pickup and destination details, a reachable telephone number and, for airport pickups, your flight number and arrival date. Pickup times are Morocco local time. We track the flight information you provide, and do not charge waiting fees caused by flight delays for airport pickups, as advertised. Notify us promptly of a cancelled flight, changed flight number or missed connection so we can confirm the revised arrangements. Other waiting arrangements and meeting instructions will be specified in the booking confirmation. If you cannot find your driver, contact us immediately.
5. Passengers, luggage and special requirements
Tell us the exact number of passengers, including children, and the quantity and size of luggage, surfboards or other large items. Passenger seats and luggage space must be available for the whole group. The form allows up to five passengers in an SUV, eight in a VAN and eighteen in a MINIBUS, subject to the actual vehicle and luggage requirements. Request child seats, accessibility assistance and other special arrangements before confirming; availability must be confirmed in writing. Where a medina, pedestrian street or road restriction prevents vehicle access, we will agree an accessible meeting or drop-off point.
6. Changes, cancellations and missed pickups
Contact us on WhatsApp or by email as soon as you need to change or cancel a booking. Changes depend on availability and may affect the quote. Any cancellation deadline, cancellation charge, refund arrangement or missed-pickup charge must be disclosed in your written confirmation before you accept the booking. These website terms do not establish an automatic cancellation or no-show fee. A flight delay covered by our flight-delay promise is not, by itself, a missed pickup. If we cannot provide a confirmed service, we will contact you to discuss an alternative; if you do not accept an alternative, any amount paid for the unprovided service will be refunded, without limiting applicable rights.
7. Safety and belongings
Passengers must wear seat belts and follow reasonable safety instructions. Do not ask the driver to overload the vehicle, exceed safe speeds or carry unlawful goods. Inform us about requirements that affect safe transport before booking. Keep valuables with you and check the vehicle for belongings at the end of your journey. Contact us promptly about lost property.
8. Travel conditions and responsibility
Traffic, weather, road closures and access restrictions can affect journey times. Allow sufficient time for flights and other appointments and discuss the pickup schedule with us. We will communicate material changes when possible. Nothing in these terms excludes responsibility that cannot lawfully be excluded, or removes your mandatory consumer rights. These terms do not impose a blanket exclusion for loss, injury or negligence.
9. Privacy, questions and disputes
Our Privacy Policy explains how booking information is used. For a service concern, contact us with the booking date and relevant details so we can investigate and seek a resolution. These terms are governed by Moroccan law, subject to any mandatory protections applicable to you. Nothing here prevents you from using a competent authority or court.
10. Changes to these terms
We may update these terms for future bookings and display the updated date below. The version supplied when your booking is confirmed applies to that booking unless you agree to a change, or a change is required by law.